Basic Troubleshooting

Troubleshooting Vehicle Connection Issues
Check that all the necessary prerequisites for successful connection are in place  Check that WIFI and Bluetooth are turned on, and airplane mode is turne...
Tue, Dec 29, 2020 at 8:45 AM
"Oops, something went wrong"
If you are receiving the "Oops, something went wrong" message upon logging in, read the following steps to troubleshoot the issue. Ensure tha...
Wed, Dec 23, 2020 at 1:11 PM
Incorrect Truck Connected to Adapter
Sometimes, especially if you move adapters between trucks, the adapter will seem to get "stuck" on the incorrect truck. In order to rectify this p...
Thu, Dec 24, 2020 at 12:02 PM
Invalid Credentials Provided
If you are receiving the “Invalid credentials provided” message upon logging in, please follow the troubleshooting steps below. 1. Verify that t...
Thu, Dec 24, 2020 at 10:05 AM
Timers Reset or Went Out of Sync
Sometimes during your shift, you may notice that your timers have abruptly changed values. Typically, if the timers are having problems, they will simply re...
Thu, Dec 24, 2020 at 7:03 AM