When a firmware update is available for your vehicle adapter, you will see a prompt to install the update next to your vehicle number and on the Vehicle Connection page.
The truck engine cannot be running during the update process. Before starting the update, please turn off the engine and remove the key from the ignition. Without leaving the vehicle, please open and close your vehicle's door. This will ensure that the vehicle adapter is powered off.
Tap on the notification to open the Vehicle Connection page where you can initiate the update.
In order to successfully complete the update, you will need to have at least 50% battery power on your device and stay within range of the adapter until the update is complete, which takes approximately 15 minutes to complete. Firmware updates take considerably longer than updating the Maven Machines application. Please ensure that you have enough battery and enough time to complete the update before you begin.
When you are ready, tap the yellow Update Now button.
On the following page you will be asked to verify that all the necessary conditions for a successful update are met.
Please carefully review the list and check each one if they apply.
If one or more of the conditions are not met, the Update Firmware button will remain inactive. If so, please come back at a better time to complete the update. The pending firmware update will not interrupt any of the functionalities of your ELD.
If you are able to check all requirements, proceed by tapping the yellow Update Firmware button.
Please be patient, the update will take approximately 15 minutes.
Once the update is complete, the yellow triangle notification will disappear from your Vehicle Connection page.
You should see a green check mark again, indicating that you are connected to your vehicle.
If the Firmware update is taking more than 15 minutes, please contact Maven Support.
If you have any further questions or require assistance, please reach out to us via one of our support channels. Create a ticket using our support portal here, or reach our support team by phone at 412-499-3877.